Refund policy

Refund Policy

Because our products are personalized and made specifically for each customer, personalized items are generally not eligible for returns or exchanges due to change of mind, incorrect name spelling submitted by the customer, or a preference change after production has started.

Please carefully review the name, color, shipping address, and all personalization details before placing your order.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging.

After reviewing your request, we may provide a replacement or refund at no additional cost.

Changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order. Because personalized products may enter production quickly, changes or cancellations cannot be guaranteed once production has started.

Please do not return any product before contacting us and receiving return instructions.

Nothing in this policy limits any rights provided by applicable consumer protection laws.